1. Overview
At Kemegan, we are committed to providing high-quality IT infrastructure, VPS hosting, email, and cloud services. This Refund Policy outlines the conditions under which refunds may be issued. By purchasing our services, you agree to the terms described below.
2. Eligibility for Refunds
Refund requests are evaluated on a case-by-case basis. You may be eligible for a refund under the following circumstances:
- The service was not delivered as described at the time of purchase.
- A technical failure on our side prevented you from accessing the service and we were unable to resolve it within a reasonable timeframe.
- You were double-charged or incorrectly billed due to a system error on our part.
- A cancellation request was submitted before the service provisioning began.
3. Non-Refundable Services
The following services and charges are generally non-refundable:
- Domain name registrations, renewals, or transfers — once processed, these are non-refundable as the cost is passed directly to domain registries.
- Setup fees and one-time configuration charges.
- Services that have been fully delivered and used.
- Accounts suspended or terminated due to violation of our Terms of Service.
- Partial months of service — we do not issue prorated refunds for unused days within a billing cycle.
- Third-party software licenses or add-ons purchased through Kemegan.
4. Hosting and VPS Services
For shared hosting, VPS, and dedicated server plans:
- New subscriptions: You may request a full refund within 7 days of the initial purchase if you are not satisfied with the service, provided that no excessive resource usage or policy violations have occurred.
- Renewals: Renewal charges are non-refundable once the billing cycle has begun. We recommend canceling your subscription before the renewal date if you no longer wish to continue.
- Upgrades/Downgrades: Charges applied during plan changes are non-refundable, though service adjustments will take effect immediately.
5. Email Hosting Services
Email hosting plans follow the same 7-day satisfaction guarantee for new accounts. After this period, charges are non-refundable. If a service outage caused by Kemegan results in significant email downtime, we may issue a service credit at our discretion.
6. Custom Development and Consulting
Fees for custom development, systems architecture, API integrations, and consulting services are non-refundable once work has commenced. If a project is cancelled before work begins, a full refund will be issued minus any administrative costs already incurred.
7. Service Credits
In cases where a full monetary refund is not applicable, Kemegan may issue a service credit to your account. Credits can be applied to future invoices and do not expire as long as your account remains active.
8. How to Request a Refund
To submit a refund request, please contact our support team with the following information:
- Your full name and account email address.
- The service or invoice for which you are requesting a refund.
- A clear description of the reason for your request.
You can reach us at: [email protected]
We will review your request and respond within 5 business days. Approved refunds will be processed to the original payment method within 7–10 business days, depending on your bank or payment provider.
9. Chargebacks
We ask that you contact us directly before initiating a chargeback with your bank or payment provider. Unauthorized chargebacks may result in the suspension of your account. If a chargeback is found to be invalid, Kemegan reserves the right to recover the disputed amount and associated fees.
10. Changes to This Policy
Kemegan reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated date. Continued use of our services after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions about this Refund Policy, please contact us:
Kemegan
Email: [email protected]
Address: 1209 Mountain Road, Albuquerque
Last updated: April 2026
